Pet Goodbye Services — Terms of Service

1. Service Provider

The service provider is SIA “MEMORIAL SERVICES EU”, reg. No. 40203214878, Mālu iela 28 k-3, Riga, LV-1058. Pet Goodbye Services is a brand of SIA “MEMORIAL SERVICES EU”.

2. Services

The service provider arranges the transportation, storage, and farewell organisation of animals, individual and communal cremation arrangements, the return of ashes, and other services related to after-death pet care, in accordance with the Client's order.

The Client is responsible for the accuracy of the information provided in the order and for the service selected. The price of the service is stated before the order is confirmed.

3. Order and Payment

The order is submitted for fulfilment after its confirmation and payment, unless otherwise agreed. By placing an order, the Client requests that the service be carried out promptly after the order has been confirmed and paid for.

4. Cancellation of the Service

The Client may cancel the order at any time before cremation begins. If, by the time the cancellation is received, the animal has already been transported, stored, prepared, or other ordered services have been carried out, the Client is obliged to pay for the services actually provided, in accordance with the applicable legal provisions.

Once cremation of the animal has begun, the cremation service can no longer be cancelled, and payment for the service provided will not be refunded.

5. Individual and Communal Cremation

In the case of individual cremation, the animal is cremated individually, and the Client is given the ashes of that specific animal.

In the case of communal cremation, the animal is cremated together with other animals, and the ashes are not returned to the Client.

6. Return and Delivery of Ashes

In the case of individual cremation, the ashes are returned to the Client in the urn, packaging, or other form previously agreed upon by the Client.

At the Client's choice, the ashes may be collected in person or delivery may be requested. The method and cost of delivery are specified at the time the order is placed. The Client is responsible for the accuracy of the information provided for delivery.

7. Liability and Final Provisions

The service provider ensures that the service is carried out in accordance with the confirmed order. Complaints are handled in accordance with the procedure established by the laws and regulations of the Republic of Latvia.

The Client's personal data is processed for the purpose of fulfilling the order in accordance with the Privacy Policy. These Terms are governed by the laws and regulations of the Republic of Latvia.